Please read the following to learn more about our data collection policies and practices:
- How information is collected.
- How we use the information we collect.
- With whom the information may be shared.
- The choices you have about the collection and use of your information.
- The security precautions are in place to protect against the loss, misuse, or alteration of your information.
- Links to other Websites.
- International Users.
- Limitation of Liability.
- Correcting and updating personal information.
- Information collected from children under age 13.
Types of information that may be collected.
The Personal Information collected will vary depending on the nature of your interactions with our Digital Services and your specific requests, but it may include your name, email address, mailing address, phone number, or other information that can be used to identify you personally. If you are applying to become a Franchisee, we will need to collect significantly more detailed information from you, including financial information.
We and our Franchisees do not have access to financial account data in unencrypted form through our Digital Services. Rather, we use third party service providers to process all payment transactions for our Digital Services (whether the payment is by credit card, PayPal, or otherwise). Although these third party processors will notify us if your payment has cleared, and may submit some of your Personal Information to us, they will not provide your credit card or other payment account information to us, and the third party will be solely responsible for any issues that may arise with your payment transaction.
If you provide Personal Information through our Digital Services, a profile will be created for you (and your dog, if applicable) in our database. If a profile is created, we may combine information we or our Franchisees receive from you or about you from various sources (including your transactions at our Franchisee camp locations, online or offline) in your profile.
When you use our App, the App may collect Personal Information you choose to provide, in order for us to provide other services to you. If you complete a doggie daycare reservation or request for services using the App, our Franchisees may collect your name, email address, phone number, and other information, and we will have access to such Personal Information within our shared database.
If you apply for a job with Camp Bow Wow or one of the Franchisees, you may provide us or the Franchisee with Personal Information such as your name, address, email, phone number, background, criminal record, or other information. Any information provided in a job application will be managed in accordance with applicable laws and regulations.
How is information collected?
Information may be collected in several different ways through our Digital Services, including but not limited to those described below:
Information You Voluntarily Provide
In most cases we will only obtain Personal Information through our Digital Services if you voluntarily provide it to us, for example, if you create an account with one of our camp locations, subscribe to our emails, enter a promotion, or request information from us or a Franchisee. We also automatically collect certain anonymous information, such as your browser settings and click-stream data, when you use our Digital Services. In some cases we may combine Personal Information with anonymous data in order to create aggregate information about groups of individuals who use our Digital Services.
IP Addresses and Click-stream Data
We may collect IP addresses, click-stream data, length of session, and other information related to your use of our Digital Services for purposes of system administration, to improve the Digital Services, to report aggregate information to potential business partners or sponsors, and for other internal uses related to the Digital Services. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. When you request pages from the Site, our computers log your IP address. Click-stream data is information collected when you visit different pages on our Digital Services. Click-stream data may include information such as the page served, the time, the source of the request, the type of browser, the preceding page view, and other non-personal information. This data helps us analyze how visitors arrive at the Digital Services, what type of content is most popular, and other information about usage of our Digital Services.
Cookies and Similar Technologies
How do we use the information we collect?
We internally use information about our visitors and customers to improve our service offerings, for our marketing and promotional efforts, to statistically analyze Digital Service usage, to improve our content and service offerings, and to customize the content and layout of the Digital Services. We believe these uses allow us to improve the Digital Services and provide better service to our customers. We or our Franchisees may use your email address and mailing address or phone number, to contact you regarding a reservation or inquiry you have made using our Digital Services, regarding issues with a transaction, satisfaction with the Digital Services and/or our products and services and to provide further information regarding additional events, products and/or services we believe would interest the customer. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.
To whom may the information be disclosed?
Information we collect may be disclosed to a variety of parties, depending upon the purpose for which the information was provided. In addition, in many circumstances you may provide Personal Information directly to third parties (such as the Franchisees or third party service providers who process payment transactions on our behalf), which may share certain information with us. In order to process your requests, we may also provide your Personal Information to service providers or other companies who work on our behalf in order, for example, to process a payment transaction you have initiated.
We may access or use your information, and we may share such information with our current or future affiliated and related companies, Franchisees, or carefully selected third parties, to provide you with offers, information, promotions or marketing communications in which we think you may be interested. You may opt-out of having your information shared or used for marketing purposes by following the instructions below under “What choices do I have about my information?”
What choices do I have about my information?
At any time, you may opt-out of having your Information provided to third parties (other than Franchisees) for marketing or other commercial purposes, and opt-out of other communications from us. You can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email. You may opt-out of all Personal Information sharing with third partiesfor marketing purposes by emailing us at firstname.lastname@example.org or by sending a letter to us at the address below. If you wish to opt-out of communications from a specific camp location, please contact that location/Franchisee directly via the email links or other contact information on that location’s specific Site. Please note that we do not currently have a centralized opt-out mechanism applicable to all of our Franchisees and our various businesses, services and locations, so you will need to contact specific Franchisees directly.
To obtain a list of the Personal Information that Camp Bow Wow holds about you, or for residents of California (as required by California law) to receive a list of the names and addresses of all third parties that received your Personal Information from Camp Bow Wow for direct marketing purposes during the preceding calendar year, please send a written request for this information, including your name, address, email address and phone number, with your signature, to us at the address below.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your information will remain secure.
Links to other Websites.
Limitation of Liability.
By providing us with any Personal Information you expressly and unconditionally release and hold harmless Camp Bow Wow, the Franchisees, and its or their parents, subsidiaries, affiliates, related companies and their respective shareholders, owners, members, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent third party companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse thereof by those third parties.
Correcting and updating Personal Information.
You may correct, update or remove the Personal Information you have provided to us by sending an email to email@example.com, or by contacting us by mail at the address below:
A special note for parents concerning privacy.
Our Digital Services are intended for general audiences and are not directed to children. If we discover that one of our users is under the age of 13, in accordance with the Children’s Online Privacy Protection Act (“COPPA”), we will not collect, use or share any of the child’s personal information (as defined by COPPA) unless we first notify the child’s parent and obtain the parent’s consent as required by COPPA. However, we reserve the right to block access to certain features of our Digital Services (and any associated collection of personal information) if we learn that a child is under age 13, rather than seeking parental consent as described above.
In the event that we do seek parental consent for a child under the age of 13 to use our Digital Services: (a) we will not require a child to disclose more information than is reasonably necessary to participate in any activities on our Digital Services; (b) we will maintain the confidentiality, security, and integrity of information collected from children; (c) we will retain personal information collected online from a child for only as long as is necessary to fulfill the purpose for which it was collected and delete the information using reasonable measures to protect against its unauthorized access or use; (d) if we change this privacy statement in a way that expands the collection, use or disclosure of children's personal information to which a parent has previously consented, the parent will be notified by email, and we will attempt to obtain the parent's additional consent, or we will not engage in the expanded use of the information, or (e) if the parent does not grant permission in accordance with COPPA, we will delete any personal information we may have inadvertently collected from the child from our databases and will not collect any further personal information from the child.
Parents have the right to review, edit, request the deletion, or prevent further collection or use of their children's personal information. Parents may also choose to agree to the collection and use of their child’s information, but not allow disclosure of such information to third parties unless it is inherently part of the Digital Services, in accordance with COPPA. Parents may request any of these actions, or make inquiries regarding our privacy practices, by sending an email to firstname.lastname@example.org, or writing to us at the address below.
Mail: Camp Bow Wow Franchising, INC, Attn: Legal
8820 W 116th Circle, Unit D
Broomfield, CO 80021
Phone: 877-700-BARK (2275)